Refund Policy
Purpose and General Guidelines
This Refund Policy explains how Windy City Jet’$ and Grooming For Greatness Youth Sports Club handle payments, cancellations, and refund requests for player fees, tournaments, training, and program-related expenses. Because our operations require significant upfront financial commitments—including tournament entry fees, insurance, facility rentals, staffing, and team expenses—refunds are limited and must follow the standards below. This ensures fairness, consistency, and financial stability for the program.
Player Fees and Tournament Refund Standards
Player fees and tournament fees are refundable only under specific conditions. Once a player accepts a roster spot and completes payment, WCJ allocates those funds toward tournament entries, operational requirements, and team expenses.
Refunds are NOT granted for the following reasons:
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A player quitting or losing interest
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Scheduling conflicts or personal decisions
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Disagreements with coaching, playing time, or team placement
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Missed practices or games
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Conflicts with other sports or activities
Refunds MAY be granted if requested in a timely manner and under these specific conditions:
• Relocation / Moving Out of State
If a player permanently relocates out of state or far enough that participation becomes impossible.
• Verified Medical Injury
Requires documentation showing the player cannot participate for the remainder of the season.
• Billing or Payment Error
Duplicate or incorrect transactions will be refunded.
• Program-Initiated Tournament or Event Cancellation (Before Payment Is Submitted)
If WCJ removes a tournament or event from the schedule before any payments or non-refundable fees have been submitted to the host organization, families may be eligible for a refund or credit for that specific event.
Once WCJ submits a tournament payment, that fee becomes non-refundable, as tournament hosts typically do not issue refunds to participating teams unless the event is canceled by the host.
This ensures WCJ does not suffer financial loss due to last-minute player withdrawals or changes outside the program’s control.
Refund Timeframes, Hardship Considerations, and Apparel Policies
All approved refunds will be processed within 7–14 business days and issued to the original payment method when possible. Hardship requests may be considered on a case-by-case basis for documented emergencies, including relocation, significant medical issues, or verified family circumstances. Submission of a hardship request does not guarantee approval; each situation is evaluated based on timing, funds already committed, and team impact.
Uniforms, apparel, and gear ordered through BSN Sports follow BSN’s independent return policies exclusively. WCJ does not handle, approve, or process refunds or exchanges for BSN orders.
This policy protects the program from financial losses while providing fair and timely solutions for legitimate circumstances.